that works for you
A year of continued progress
Over the past year we’ve been focused on transforming at pace to deliver exceptional customer experience and improved shareholder value. We’ve made significant progress, with a refreshed corporate strategy, key executive appointments, and changes to the structure of the business.
A better BT for all of us
During the past year we’ve been fully focused on accelerating BT’s modernisation and transformation, as we become a BT that’s better for all of us: for our people, our customers, the country and our owners.
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We’ve increased the build pace of the nation’s digital backbone; sharpened our focus on providing the UK’s most trusted connectivity; and we are continuing to address our legacy and complexity by simplifying and digitalising our products, and the way we work. When we get this right, we will deliver for all our stakeholders.
A better BT
for all of us
Today, we’re facing a new set of challenges. The world is louder. Faster. Less certain. More complex, more demanding, than ever before. So, to cut through this noise, we refreshed our strategy to better deliver our purpose – to connect for good and better achieve our ambition – to become the UK’s most trusted connector of people, business and society.
Fast, safe, mission critical
This year we signed a new £1.29bn contract with the Home Office to provide mobile services for the Government’s Emergency Services Network (ESN) over the next seven years.
ESN is a national critical communications system that enables fast, safe and secure mission-critical voice, video and data across the 4G network. It gives first responders immediate access to life-saving data, images and information in live situations and emergencies on the frontline.
Unlocking inspiring futures
At BT Group, our innovation and impact go beyond what most people can imagine. We've shaped the past, we make the present possible, and we’re creating a future our people can believe in.
This year, we’ve engaged with 192 schools and colleges, reaching around 180,000 students from some of the most disadvantaged areas across the UK, and we’re going to continue to build.
Protecting meaningful connections
Scam Guard was unveiled in July 2024 as a UK first scam fighting service, providing customers with robust protection against scams and online threats. Scam Guard offers three powerful ways to fight fraud. A network level defence to protect your calls, data and online activity, with features including spam and scam call labelling, dark web monitoring, providing monthly reports and breach alerts and access to three months of free Cyber Security Duo, covering identity and device protection.
Connectivity built for you, that works for you
We’ve been named the UK’s best mobile network for a record-breaking 11 years in a row, based on independent testing by RootMetricsa. But what does that mean for our customers? Put simply, they stay connected to their life the way they want.
We’re rolling-out 5G Standalone at pace, bringing even better performance and reliability to customers across the UK.
5G SA also brings with it exciting new capabilities, like network slicing, which we showcased at Belfast Christmas Market to support faster and more resilient mobile payments at Lavery’s Beer Tent.
And we’ve continued to boost coverage and capacity in the busiest of locations with 86 new indoor systems and over 1,000 small cell deployments.
Ensuring access for all
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We know that there are a number of barriers stopping people from getting online. Alongside our work on social tariffs, we’re working with Government to explore innovative solutions to expand access to public Wi-Fi. And we’ve partnered with leading charities to offer support where it is needed most, including offering devices, data and skills support to hundreds of disabled adults.
A historic and unique relationship
We’re one of the largest private
sector employers of both serving reservists and ex-armed forces personnel in the country, with thousands of ex-military colleagues working across our business.
These colleagues bring a unique set of skills and experience, which makes them the ideal people to be part of our team.
81 Signal Squadron is a specialist Army Reserve Squadron working closely with a regular
Army unit, 241 Signal Squadron.
BT Group employees make up around 60% of the Squadron, with the majority from within Openreach, with their CEO, Clive Selley, an Honorary Colonel. Their purpose is to install fixed telecommunications and data infrastructure across the globe, in support of the Army.
After leaving the army Peter tried a few jobs but always felt there was something missing especially camaraderie, teamwork, solution based working and quality training.
Upon joining Openreach 10 years ago he rediscovered those things, as well as a community of other ex-armed forces colleagues.
Starting as an engineer in Service Delivery and doing a short stint as a pole tester, Peter now works in Complex Engineering, on both the copper and full fibre network.
“I’m lucky to have a job which suits my skills and mindset. I also feel incredibly lucky to get volunteer days which I use to raise money for military charities.
Many ex-forces are still struggling with mental health even years after leaving and Openreach enables me to give something back.”
Peter
Openreach Engineer